Product Support

We are committed to customer satisfaction. We will gladly help if you need technical support for our products. Most of the support requests will be answered within 24 hours.

Use this form for obtaining product support. Screenshots, sample code or sample projects would greatly help us in providing effective support. Contact support by email if you prefer or if you need to send attachments(screen shots or sample code).

Fields marked with a * are required

Your Name *

Your e-mail address *

Subject *

Which product are you using? *

Shell MegaPack.Net Control Suite
Shell MegaPack ActiveX Control Suite

FolderView.Net Control
FolderView ActiveX Control

FileView.Net Control
FileView ActiveX Control

ShComboBox.Net Control
ShComboBox ActiveX Control

ShellObjects.Net
ShellObjects ActiveX

EZNamespaceExtensions.Net
EZNamespaceExtensionsMFC

EZShellExtensions.Net
EZShellExtensionsMFC

Which version of the above product are you using? *

Are you an existing customer? *
Yes
No

If you are an existing customer, please specify your license information as you received it from us.

Which Operating System are you using (Windows 95/98/Me/NT/2000/XP) ? Mention the Service Pack too.*

Which version of Internet Explorer are you using (IE4/IE5/IE6) ? *

Which development tool and language are you using ( Please specify the version and service pack)
(E.g. Visual C++ 6.0, VS.Net 2002 with VB.Net, VS.Net 2003 with C#, Delphi, MS Office) ? *

Please describe your problem or bug-report *

Contact support by email

Support e-mail address : support@ssware.com

Please send screenshots in JPEG or GIF format only.
Please include the following information in your email or simply Copy/ Paste the following while writing your email :

Product:

Version:

Existing Customer: Yes/ No

Existing Customer License Info:

OS Version including Service Packs Installed:

IE version including Service Packs Installed:

Development Tool Used:

Body: