Home of Shell MegaPack : Windows Explorer-Like File & Folder Browser Controls & Components For .Net & ActiveX

Contact Technical Support

Use this form to get technical support for our products. We are committed to customer satisfaction and typically, we respond to support requests within 1 business day.

Screenshots, sample code or sample projects would greatly help us in providing effective support. Contact support by email if you prefer or if you need to send attachments(screen shots or sample code).

Your Name

Your Email address


Which product are you using?

Which version of the above product are you using (v2012, etc) ?

Your complete license info including name, company, email, and Support And Upgrade Subscription end date. This is required for our issue tracking system and enables us to provide prompt support.
If evaluating trial version, mention "TRIAL".


Which Operating System are you using (Windows 8/7/Vista/2008/ etc) ? Mention the Service Pack too.
        Platform

Which development tool and language are you using ( Please specify the version and service pack)
(E.g. Visual Studio 2010 SP1 with C# / Visual Studio 2008 SP1 with MFC / Delphi / MS Office 2007 with Access VBA) ?

Subject


Please describe your problem or bug-report including as much info as possible :
- If its a crash/exception, include associated textual stack trace and message.
- Screenshots may help a lot in demonstrating the issue. When sending screenshots or other attachments, contact us via email instead.
- Steps to reproduce the issue.
- Sample code which reproduces the issue.

 


 

Contact support by email

Support e-mail address : support@ssware.com

Please send screenshots in JPEG or GIF format only.
Please include the following information in your email or simply Copy/ Paste the following while writing your email :

Name, version and edition(.Net / WPF / ActiveX / MFC) of product: example: Crypto Obfuscator For .Net v2012 R2

License Info: Complete license info including name, company, email, and Support And Upgrade Subscription end date. This is required for our issue tracking system and enables us to provide prompt support.
If evaluating trial version, mention "TRIAL".

OS Version & Platform including Service Pack: example: Windows 7 SP1 - x64

IE version including Service Pack (if applicable):

Development Tool Used including Service Pack: example: Visual Studio 2010 Service Pack 1

Description of the problem: Include as much info as possible :
- If its a crash/exception, include associated textual stack trace and message.
- Screenshots may help a lot in demonstrating the issue. Send in compressed formats (jpg, png or gif) only.
- Steps to reproduce the issue.
- Sample code which reproduces the issue.