Contact Technical Support
Use this form to get technical support for our products. We are committed
to customer satisfaction and typically, we respond to support requests
within 1 business day.
Screenshots, sample code or sample projects would greatly help us in
providing effective support. Contact support by email
if you prefer or if you need to send attachments(screen shots or sample
Contact support by email
Please send screenshots in JPEG or GIF format only.
Please include the following information in your email or simply Copy/
Paste the following while writing your email :
Name, version and edition(.Net / WPF / ActiveX / MFC) of
product: example: Crypto Obfuscator For .Net v2012 R2
License Info: Complete license info including name,
company, email, and Support And Upgrade Subscription
end date. This is required for our issue tracking system
and enables us to provide prompt support.
If evaluating trial version, mention "TRIAL".
OS Version & Platform including Service Pack:
example: Windows 7 SP1 - x64
IE version including Service Pack (if applicable):
Development Tool Used including Service Pack: example:
Visual Studio 2010 Service Pack 1
Description of the problem: Include as much info
as possible :
- If its a crash/exception, include associated textual stack
trace and message.
- Screenshots may help a lot in demonstrating the
issue. Send in compressed formats (jpg, png or gif) only.
- Steps to reproduce the issue.
- Sample code which reproduces the issue.