Product Support

We are committed to customer satisfaction. We will gladly help if you need technical support for our products. Most of the support requests will be answered within 24 hours.

Use this form for obtaining product support. Screenshots, sample code or sample projects would greatly help us in providing effective support. Contact support by email if you prefer or if you need to send attachments(screen shots or sample code).

Your Name

Your Email address

Which product are you using?

Which version of the above product are you using (v2009, v2008, etc) ?

Please specify your license information as you received it from us. This is required to enable us to provide prompt support.
If evaluating trial version, specify trial.

Which Operating System are you using (Windows 95/98/Me/NT/2000/XP/Vista) ? Mention the Service Pack too.

Which development tool and language are you using ( Please specify the version and service pack)
(E.g. Visual Studio 2005 SP1 with C# / Visual Studio 2008 SP1 with MFC / Delphi / MS Office 2007 with Access VBA) ?

Subject

Please describe your problem or bug-report

Contact support by email

Support e-mail address : support@ssware.com

Please send screenshots in JPEG or GIF format only.
Please include the following information in your email or simply Copy/ Paste the following while writing your email :

Name, version and edition(.Net / WPF / ActiveX / MFC) of product: example: Shell MegaPack .Net Edition v2009

License Info: Full license info including name, email and company and license key. If trial user, please indicate so.

OS Version including Service Pack: example: Windows XP SP2

IE version including Service Pack (if applicable):

Development Tool Used including Service Pack: example: Visual Studio 2008 Service Pack 1

Description of the problem: Also include any necessary steps to reproduce the problem.

Attach sample project if possible. This is extremely helpful to help us reproduce the issue. Please do not send us the code in e-mail as text rather create the project and send it.

Screenshot(s) (in JPEG or GIF format only) if applicable.

Quick Links
Shell MegaPack: -- .Net-WinForms Edition --- .Net-WPF Edition --- ActiveX Edition
CryptoLicensing: -- .Net Edition --- MFC Edition --- ActiveX Edition
EZNamespaceExtensions: -- .Net Edition -- MFC Edition
EZShellExtensions: -- .Net Edition -- MFC Edition
VS Explorer for Visual Studio: -- Info -- Download
Support: -- Technical Support -- Articles -- Case Studies
Company: -- About -- Contact -- News